When flows are useful
Use flows for lead qualification, appointment requests, structured service intake, or repeated support actions.
They are best when the customer path follows a known sequence.
Flows overview list.
chatbot•5 min read
Flows
Flows are useful when you want a guided path instead of fully open-ended conversation.
Start with a simple flow
Build one clean small flow first instead of trying to cover every edge case at once.
A smaller flow is easier to test, explain, and improve.
Avoid overbuilding early
Ship a smaller usable flow first, then expand once real usage gives you feedback.
Flow builder canvas.