Choose the right source type
Start with simple text or FAQ-style content if you want the fastest setup.
Then expand to files or more structured sources only when needed.
Knowledge source list.
chatbot•5 min read
Knowledge Sources
Knowledge sources help your AI answer using your actual business information instead of relying only on general model behavior.
Start with repeated customer questions
The best first knowledge set usually includes services, pricing basics, policies, and common questions.
This gives you the highest early impact with the lowest setup cost.
Add text or FAQ source.
Add file-based content later
Use files when you already have structured business documents that are safe for customer-facing answers.
Do not add documents that contain internal-only or sensitive content.
Add file source.