When to use handoff
Use handoff for pricing discussions, edge cases, complaints, sensitive cases, or any situation where human ownership is needed.
This lets AI handle repetitive work while humans handle higher-value or riskier cases.
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Handoff to Human
Handoff is useful when the conversation needs judgment, escalation, or direct human support.
Track handoff clearly
Once a conversation is handed off, make sure ownership and status are visible to the team.
Use assignment and status updates together so there is no ambiguity.
Handoff status or agent action view.